Thank you for shopping with us! We want you to be delighted with your purchase. If for any reason you are not completely satisfied, please review our policy below to understand your options for returns and refunds.

1. Return Eligibility

  • Unique Products: Each of our products is individually crafted and unique. Due to the handmade nature and individual variation of our items, we are only able to accept returns or exchanges for items that arrive damaged or defective.
  • Conditions: Items must be returned in their original, unused condition and in the original packaging to qualify for a refund or exchange.
  • Time Frame: Please contact us within 14 days of receiving your order if there is an issue with your item. Requests made after 14 days may not be eligible for a refund or exchange.

2. How to Request a Return

If your item arrives damaged or defective, please follow these steps:

  1. Contact Us: Send us an email at info@gillflowdesign.com with your order number, a description of the issue, and photos of the damaged or defective item.
  2. Wait for Approval: We will review your request and respond within 2-3 business days with further instructions, including the return address if applicable.
  3. Ship the Item: Once your return is approved, ship the item back to us using the address provided in our response. We recommend using a trackable shipping service, as we cannot be responsible for lost returns.

3. Refunds and Processing Times

  • Refund Method: Once your return is received and inspected, we will issue a refund to your original payment method. Please allow 5-7 business days for the refund to process.
  • Partial Refunds: In some cases, we may provide a partial refund if the item is not returned in its original condition, or if there are signs of wear or use.
  • Shipping Costs: Shipping costs are non-refundable, and you are responsible for the return shipping costs unless the item arrived damaged or defective.

4. Non-Returnable Items

Certain items may not be eligible for return or refund, including:

  • Custom or personalized items
  • Items on final sale or clearance
  • Items returned without prior authorization

5. Exchanges

If you received a damaged or defective item, we would be happy to exchange it for a similar item (subject to availability). Please contact us to arrange an exchange.

6. Questions?

If you have any questions about our Refund and Returns Policy, feel free to reach out to us at [your email address]. We’re here to help and ensure you have a positive experience with our shop!